The Chestnut Paes Enneagram Academy primarily sells tickets to events, tuition to courses, and some accommodations for in-person events. We will issue refunds that are requested 31 days or more before a workshop, course, or retreat start date minus a 5% administrative fee. No refunds will be issued within 30 days of a workshop, course, or retreat start date for any reason. Self-paced online courses are not eligible for refunds unless otherwise stated in a receipt or sales page.

To process your refund, we require proof of purchase.

There are certain situations where only partial refunds are granted: 
* Books or physical materials with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 
Only regular priced items may be refunded, unfortunately, sale items or those purchased with promotional or discount coupons cannot be refunded.